Refund and Return Policy

Change-of-mind Return Policy

At Altapete Designs, we want to ensure that you love your purchase. If something in your parcel is not quite right, please contact sales@altapetedesigns.com within 90 days of receiving your parcel and we can arrange an exchange or refund for your order according to your preference. You can return and exchange any item purchased through our online store within 30 days of receiving your order. If a refund is preferred, this will be processed within 20 days of receiving your returned item.

Items must be returned unused and unaltered with all original packaging intact. Upon receipt of your returned products, they will be checked over for final approval before a refund is processed.

If the returned products are damaged or components are missing, your refund will be at the discretion of Altapete Designs staff.

To organize a return, please contact sales@altapetedesigns.com. 

Faulty or incorrect goods return policy 

If you have received your parcel and realized a product is damaged or not what you ordered, please notify us immediately upon discovering the fault or error, or within 30 days of receiving your parcel at sales@altapetedesigns.com. Our customer service team will get back to you with a resolution within 3 business days.

Once we have confirmed the fault or error, we will repair, replace, or refund the item. If the item is faulty or incorrect, we will cover the cost of return shipping and cover all shipping costs incurred in replacing the item. 

Sale product return policy

Please choose sale items carefully, as we can’t return or exchange them due to a change of mind. If you’ve received a sale item that’s faulty or not what you ordered, please read the ‘Faulty or Incorrect Goods Returns’ section above.

Exchanges

For an exchange, we will ship your new product as soon as the returned product is received. Please keep in mind that you will be required to pay shipping for your new product.